Frequently Asked Questions
About Zebu Research
What is Zebu Research?
Zebu Research is a platform dedicated to reviving India's indigenous wisdom through modern science. We connect Gaushalas, artisans, farmers, and rural entrepreneurs with conscious consumers by offering authentic, sustainable, and naturally crafted products.
What does "Zebu" mean?
Zebu refers to the indigenous humped cattle of the Indian subcontinent, renowned for their resilience, adaptability, and vital role in India's rural economy. Our name reflects our commitment to preserving this invaluable heritage.
Are all products sold by Zebu Research?
No. Products are sourced from verified Gaushalas, artisans, farmer groups, women's self-help groups, and rural entrepreneurs across India.
Are your products natural?
Yes. We focus on products made using natural ingredients and traditional methods wherever possible. Product descriptions clearly mention ingredients, sourcing, and usage.
Why do some handmade products look slightly different?
Handcrafted and natural products may vary in colour, texture, size, or finish. These variations are a sign of authenticity and craftsmanship.
Are your products tested for quality?
We work with our partners to maintain quality standards. Wherever applicable, products comply with relevant statutory requirements and quality checks.
Do you offer organic products?
Many of our products are naturally grown or organically produced. Please refer to individual product pages for certification or production details.
Are cow-based products ethically sourced?
Yes. We promote responsible and ethical sourcing practices that support indigenous cattle conservation and sustainable rural livelihoods.
Orders & Payments
How do I place an order?
Browse our collection, add products to our cart, proceed to checkout, choose our preferred payment method, and confirm your order.
Which payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, and other secure online payment methods available during checkout
Can I modify or cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best toassist you.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an email and/or SMS/WhatsApp confirmation with your order details.
Shipping & Delivery
Where do you deliver?
We currently deliver across most locations in India. Delivery availability depends on your PIN code.
How long does delivery take?
Most orders are delivered within 7–15 business days, depending on the product, seller location, and destination.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. 16. Do you charge shipping?
Do you charge shipping?
Shipping charges, if applicable, are displayed during checkout before payment.
Returns & Refunds
Can I return a product?
Eligible returns are accepted according to our Return & Refund Policy.
What should I do if I receive a damaged product?
Please contact our support team within 48 hours of delivery with your order number and clear photographs of the damaged product and packaging.
Sellers & Partnerships
I own a Gaushala. Can I sell on Zebu Research?
Yes. We welcome verified Gaushalas interested in reaching customers across India. Visit our Sell with Us page or contact our team.
I'm an artisan or rural entrepreneur. Can I join?
Absolutely. We support artisans, farmer groups, women's self-help groups, rural enterprises, and sustainable businesses that align with our mission
Do you offer bulk or corporate gifting?
Yes. We curate eco-friendly gift hampers and customised gifting solutions for organisations, institutions, and special occasions
Mission
How does shopping on Zebu make a difference?
Every purchase helps strengthen rural livelihoods, supports indigenous cattle conservation, encourages sustainable production, and preserves India's traditional knowledge systems.
Does Zebu Research support scientific research?
Yes. Research, documentation, education, and innovation are central to our mission. We strive to bridge traditional knowledge with modern scientific understanding
Customer Support
. How can I contact Zebu Research?
You can reach us through our Contact Us page, email, WhatsApp, or phone during our business hours.
What are your customer support hours?
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
How can I stay updated?
Follow us on our social media channels and subscribe to our newsletter for new products, articles, research updates, and community initiatives.